Because of our up-front costs organizing our trips and pre-paying the hotels and other vendors, we cannot give you a refund if your plans change or you are unable to travel because of health issues, work or family commitments, financial hardship, or any other reason other than the above-mentioned government imposed COVID-19 restrictions. Additionally, when you are matched with a roommate, we cannot guarantee that we can find another roommate, creating a difficult situation whereby they would have to pay a single supplement that they may not be able to afford. This policy is the only way we can maintain the required minimum group size and impeccable level of service we provide.
All cancellations, no-shows, or non-payments are subject to penalties imposed by True Motions Travel. Additionally, all booking cancellations, no-shows, or non-payments are considered cancellations and are subject to a non-refundable deposit (cost depends on the trip/reservation). This may include a non-refundable deposit for any pre- and/or post-nights booked for a trip. This information will be provided to you when the booking is confirmed. These fees are per-person fees imposed by True Motions Travel. All initial deposits are non-refundable, and they are not transferable to any other trip or person. The cancellation fees charged by True Motions Travel are waived if the written request to cancel is received within a 24-hour grace period from your booking date and time. All cancellations must be made in writing and sent to True Motions Travel at truemotionstravel@gmail.com. Cancellations sent to any other address will not be processed or considered.
Travel insurance is the only mechanism to potentially reimburse you if you cannot join the trip. We strongly encourage you to purchase comprehensive travel insurance. You can purchase your travel insurance from a trusted source or a provider that we recommend.
In the highly unusual event that True Motions Travel has to reschedule or cancel a trip for a reason unrelated to a COVID-19 government restriction, we will offer you the option of a) joining us on the rescheduled trip for a later date, b) applying your payment(s) towards a different trip, or c) receiving a full refund.
Here is a list of the full Terms and Conditions